1218 Global brings their extensive ERP experience while implementing and integrating Freshworks. Our seasoned consultants will assist in implementing the best fit Freshworks product for your specific requirements. The end result is a tool that will assist you in meeting your business goals effectively.
Agile, Committed, Collaborative! We are your Freshworks technology partner.
Partnership with 1218 Global
About Freshworks
Whether it’s Sales, Marketing, Support, HR or IT, our products enable you to provide exceptional experiences to both your customers and employees, manage relationships with ease and simplify the way you do business. All of our products are ready to go, easy to use and offer great value to everyone.
OUR PARTNERS
Freshdesk
One single platform to deliver the best omnichannel customer service.
freshdesk
Freshchat
Attract and facilitate your customers wherever you are, be it web, mobile or social messenger.
freshchat
Freshcaller
Reimagine your cloud-based phone system for businesses of all sizes across 90+ countries.
freshcaller
IT Service Management
Next-gen Service Management solution for the Modern Enterprise
Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI.
Freshservice
Extend digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no code solution.
Sales and Marketing Cloud
All the goodness of a world class CRM that now bridges the gap between your sales and marketing teams.
The true to life all-in-one CRM is here! Freshservice
Extend digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no code solution.
Customer Experience Suite
Intuitive, collaborative and powerful Omnichannel experiences everyday.
Blend your support, chat and cloud telephony operations together to craft perfect customer experiences.
Freshdesk Demo: Understanding the basics of the helpdesk
Implementing Freshdesk for your support team will improve the support experience for your customers, make your team more efficient with their day-to-day work.
- Customer portal
- Agent dashboard
- Ticket inbox
- Ticket details
- Reports
- Settings and more
Why 1218 Global?
1218 Global provides access to skilled consultants throughout the globe, with their regional offices in USA, EMEA and APAC.
1218 specializes in innovative, multi-point solutions on a variety of technology platforms. 1218 possesses extensive knowledge
across a multitude of industry verticals and understands the business processes around them. Following Agile methodologies
and principles, we provide end-to-end services in the strategy, design and development and digital solutions.
Tap into our expertise
Talk to our consultants to help jumpstart your transformation journey.
