Intuitive automation to get things done faster


Agile, Committed, Collaborative! We are your Freshworks technology partner.

Partnership with 1218 Global

1218 Global brings their extensive ERP experience while implementing and integrating Freshworks. Our seasoned consultants will assist in implementing the best fit Freshworks product for your specific requirements. The end result is a tool that will assist you in meeting your business goals effectively.

About Freshworks

Whether it’s Sales, Marketing, Support, HR or IT, our products enable you to provide exceptional experiences to both your customers and employees, manage relationships with ease and simplify the way you do business. All of our products are ready to go, easy to use and offer great value to everyone.



One single platform to deliver the best omnichannel customer service.


Attract and facilitate your customers wherever you are, be it web, mobile or social messenger.


Reimagine your cloud-based phone system for businesses of all sizes across 90+ countries.

IT Service Management

Next-gen Service Management solution for the Modern Enterprise

Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI.



Extend digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no code solution.

Sales and Marketing Cloud

All the goodness of a world class CRM that now bridges the gap between your sales and marketing teams.

The true to life all-in-one CRM is here! Freshservice
Extend digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no code solution.

Customer Experience Suite

Intuitive, collaborative and powerful Omnichannel experiences everyday.

Blend your support, chat and cloud telephony operations together to craft perfect customer experiences.

Freshdesk Demo: Understanding the basics of the helpdesk

Implementing Freshdesk for your support team will improve the support experience for your customers, make your team more efficient with their day-to-day work.

  • Customer portal
  • Agent dashboard
  • Ticket inbox
  • Ticket details
  • Reports
  • Settings and more

Why 1218 Global?

1218 Global provides access to skilled consultants throughout the globe, with their regional offices in USA, EMEA and APAC.
1218 specializes in innovative, multi-point solutions on a variety of technology platforms. 1218 possesses extensive knowledge
across a multitude of industry verticals and understands the business processes around them. Following Agile methodologies
and principles, we provide end-to-end services in the strategy, design and development and digital solutions.

Tap into our expertise

Talk to our consultants to help jumpstart your transformation journey.