Participate in more meaningful conversations every day, on any channel, with any customer.
Redesign more meaningful conversations and turn service agents into customer champions. Kick-start customer and employee enthusiasm in less than 3 months!
Freshdesk Omnichannel Suite
Pricing Plan
Support Desk combines best-in-class ticketing, self-service, and reporting.
Free
$0
- Email & Email & Social Ticketing
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Datacenter Location
- Team Collaboration
Growth
$15
$18
- Automation
- Collision Detection
- Marketplace Apps
- Helpdesk Report
- SLA & Business hour
- Custom Email Server
- Email & Custom Ticket Views
- Ticket Fields & Status
- Customer Fields
- Custom SSL
Pro
$49
$59
- Round-robin Routing
- Custom Roles
- Custom Reports and Dashboards
- Customer Segments
- Versions in Knowledge Base
- Multiple Products (up to 5)
- Includes up to 5000 Collaborators
- Extendable API Limits
- CSAT Survey & Reports
- Multiple SLA & Business hours
- SLA Reminder & Escalation
- Multilingual Knowledge Base
- Custom Apps
Enterprise
$79
$95
- Skill-based Routing
- Sandbox
- Audit Log
- Knowledge Base Approval Workflow
- Agent Shifts
- IP Range Restriction
- Email Bot
- Includes 5000 bot sessions/month
- Assist Bot
- Auto-triage
- Article Suggester
- Robo Assis
- Canned Response Suggest
- Multiple products (Unlimited)
- Social Signals
Support Desk combines best-in-class ticketing, self-service, and reporting.
Growth Omnichannel
$29
$35
- Email, Social, Messaging, Telephony Channels
- Includes up to 2000 Bot Sessions/Month
- Includes up to 2000 Incoming Minutes/Month
- Knowledge Base Approval Workflow
- Chatbot Builde
- Chatbot Analytics
- Messaging Topics
- Contact Management
- SLA & Business hours
- Marketplace Apps
- Automations
- Data Center Location
- Ticket, Conversation, and Call Reports
- Omnichannel Dashboard
Pro Omnichannel
$59
$71
- Whatsapp Business
- Apple Business Chat
- Omnichannel Customer Timeline
- Omnichannel Knowledge Base
- Roles & Permissions
- Custom Reports
- Co-browsing
- Multilingual Suppor
- Includes 3000 Local Incoming Min/Month
- Includes up to 3000 Bot Sessions/Month
- Includes up to 5000 Collaborators
- Extendable API Limits
- Custom Apps
- Holiday Routing
- Advanced Call Management
- Agent Availability Report
- CSAT Survey & Report
Enterprise Omnichannel
$99
$119
- Omniroute™
- IP Range Restriction
- Email Bo
- Voicebot
- Speech-enabled IVR
- Includes up to 5000 Bot Sessions/Month
- Includes 5000 Local Incoming Min/Month
- Abandoned Call Metrics
- Assist Bot
- Robo Assist
- Canned Response Suggester
- Article Suggeste
- Social Signals
- User Authentication (JWT)
- Service Level Monitorin
All prices are exclusive of applicable taxes
Freshdesk Support Desk
Participate in more meaningful conversations every day, on any channel, with any customer.
Redesign more meaningful conversations and turn service agents into customer champions. Kick-start customer and employee enthusiasm in less than 3 months!
Pricing Plan
Support Desk combines best-in-class ticketing, self-service, and reporting.
Free
$0
$0
- Email & Email & Social Ticketing
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Datacenter Location
- Team Collaboration
Growth
$15
$18
- Automation
- Collision Detection
- Marketplace Apps
- Helpdesk Report
- SLA & Business hour
- Custom Email Server
- Email & Custom Ticket Views
- Ticket Fields & Status
- Customer Fields
- Custom SSL
Pro
$49
$59
- Round-robin Routing
- Custom Roles
- Custom Reports and Dashboards
- Customer Segments
- Versions in Knowledge Base
- Multiple Products (up to 5)
- Includes up to 5000 Collaborators
- Extendable API Limits
- CSAT Survey & Reports
- Multiple SLA & Business hours
- SLA Reminder & Escalation
- Multilingual Knowledge Base
- Custom Apps
Enterprise
$79
$95
- Skill-based Routing
- Sandbox
- Audit Log
- Knowledge Base Approval Workflow
- Agent Shifts
- IP Range Restriction
- Email Bot
- Includes 5000 bot sessions/month
- Assist Bot
- Auto-triage
- Article Suggester
- Robo Assis
- Canned Response Suggest
- Multiple products (Unlimited)
- Social Signals
Support Desk combines best-in-class ticketing, self-service, and reporting.
Growth
$15
$18
- Email, Social, Messaging, Telephony Channels
- Includes up to 2000 Bot Sessions/Month
- Includes up to 2000 Incoming Minutes/Month
- Knowledge Base Approval Workflow
- Chatbot Builde
- Chatbot Analytics
- Messaging Topics
- Contact Management
- SLA & Business hours
- Marketplace Apps
- Automations
- Data Center Location
- Ticket, Conversation, and Call Reports
- Omnichannel Dashboard
Pro
$59
$59
- Whatsapp Business
- Apple Business Chat
- Omnichannel Customer Timeline
- Omnichannel Knowledge Base
- Roles & Permissions
- Custom Reports
- Co-browsing
- Multilingual Suppor
- Includes 3000 Local Incoming Min/Month
- Includes up to 3000 Bot Sessions/Month
- Includes up to 5000 Collaborators
- Extendable API Limits
- Custom Apps
- Holiday Routing
- Advanced Call Management
- Agent Availability Report
- CSAT Survey & Report
Enterprise
$79
$95
- Omniroute™
- IP Range Restriction
- Email Bo
- Voicebot
- Speech-enabled IVR
- Includes up to 5000 Bot Sessions/Month
- Includes 5000 Local Incoming Min/Month
- Abandoned Call Metrics
- Assist Bot
- Robo Assist
- Canned Response Suggester
- Article Suggeste
- Social Signals
- User Authentication (JWT)
- Service Level Monitorin
All prices are exclusive of applicable taxes
Freshdesk Messaging
Get your customers with effortless omnichannel service
Engage in more meaningful conversations every day, on any channel, with any customer.
Redesign more meaningful conversations and turn service agents into customer champions. Kick-start customer and employee enthusiasm in less than 3 months!
Pricing Plan
Support Desk combines best-in-class ticketing, self-service, and reporting.
Free
$0
$0
- No FREE sessions
- Chatbots
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- Wordpress
- Freshdesk integration
- Shopify
- 10K MUV/account
Growth
$15
$18
- Up to 2000 bot sessions/month FREE
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events & Timeline
- User Segmentation
- Business Hours (Global)
- Offline experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
- 100K MUV/agent
Pro
$39
$47
- Up to 3000 bot sessions/month FREE
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise
$69
$83
- Up to 5000 incoming minutes/month FREE
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)
- 400K MUV/agent
Support Desk combines best-in-class ticketing, self-service, and reporting.
Growth Omnichannel
$29
$35
- Up to 2000 bot sessions / month FREE
- Up to 2000 incoming minutes/month FREE
- Email, Social, Messaging, Telephony channels
- Knowledge Base
- Chatbot Builder
- Chatbot Analytics
- Topics
- Contact Management
- Custom Inbox Views
- SLA and Business Hours
- Marketplace Apps
- Automations
- Data Center Location
- Ticket, Conversation, and Call Reports
- Basic Omnichannel Dashboard
Pro
$59
$59
- Up to 3000 bot sessions/month FREE
- Up to 3000 incoming minutes/month FREE
- Custom SLA and Business Hours
- Custom Roles and Permissions
- Custom Reporting and Dashboards
- WhatsApp Business
- Apple Business Chat
- Team Performance Report
- Advanced Automations
- Multilingual Support
- Multi product (up to 5)
- Extendable API limits
- Collaborators (up to 5000)
- Knowledge Base Versioning
- Holiday Routing
- Agent Availability Report
- Advanced Call Management
- CSAT Survey & Report
- Custom Apps
Enterprise
$99
$119
- Up to 5000 bot sessions/month FREE
- Up to 5000 incoming minutes/month FREE
- IP Range Restriction
- Sandbox
- Agent Assist Bot
- Email Bot
- Auto-triage
- Canned Responses Suggester
- Solutions Suggester
- Allowed IPs
- Audit Log
- KB Approval Workflow
- Collaborators (up to 5000)
- Agent Shifts
- Thank you Detector
- Social Signals
- User Authentication (JWT)
- RPA Connectors
- Omnichannel Routing
- Voicebot
- Speech-enabled IVR
- Abandoned Call Metrics
- Service Level Monitoring
All prices are exclusive of applicable taxes
Freshdesk Contact Center
Get your customers with effortless omnichannel service
Engage in more meaningful conversations every day, on any channel, with any customer.
Redesign more meaningful conversations and turn service agents into customer champions. Kick-start customer and employee enthusiasm in less than 3 months!
Pricing Plan
Support Desk combines best-in-class ticketing, self-service, and reporting.
Free
$0
$0
- No FREE minutes
- Buy Local Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics
Growth
$15
$18
- Up to 2000 incoming minutes/month FREE
- Number Porting
- Basic Call Queues
- Wait Queues
- Voicemail
- Warm Transfer
- Call Recording
- Pre-built Reports
Pro
$39
$47
- Up to 3000 incoming minutes/month FREE
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)
- Routing Automation
- Power Dialer
- Call Lifecycle
- Call Monitoring
- Pause Recordings
- IVR (Phone Trees)
- Custom Reports
- Call Conferencing
- Bring Your Own Carrier
- SIP Connections
- Agent Extensions
- Call Tagging
- Smart Escalations
Enterprise
$69
$83
- Up to 5000 incoming minutes/month FREE
- Omnichannel Routing
- Speech Enabled IVR (Phone Trees)
- Voicebot
- Abandoned Call Metrics
- Service Level Monitoring
- Includes 5000 bot sessions/month
Support Desk combines best-in-class ticketing, self-service, and reporting.
Growth Omnichannel
$29
$35
- Up to 2000 bot sessions/month FREE
- Up to 2000 incoming minutes/month FREE
- Email, Social, Messaging, Telephony channels
- Knowledge Base
- Chatbot Builder
- Chatbot Analytics
- Topics
- Contact Management
- Custom Inbox Views
- SLA and Business Hours
- Marketplace Apps
- Automations
- Data Center Location
- Ticket, Conversation, and Call reports
- Basic Omnichannel Dashboard
Pro
$59
$71
- Up to 3000 bot sessions/month FREE
- Up to 3000 incoming minutes/month FREE
- Custom SLA and Business Hours
- Custom Roles and Permissions
- Custom Reporting and Dashboards
- WhatsApp Business
- Apple Business Chat
- Team Performance Report
- Advanced Automations
- Multilingual Support
- Collaborators (up to 5000)s
- Multi Product (up to 5)
- Extendable API limits
- Knowledge Base Versioning
- Holiday Routing
- Agent Availability Report
- Advanced Call Management
- CSAT Survey & Report
- Custom Apps
Enterprise
$99
$119
- Up to 5000 bot sessions/month FREE
- Up to 5000 incoming minutes/month FREE
- IP Range Restriction
- Sandbox
- Audit Log
- KB Approval Workflow
- Agent Shifts
- Email Bot
- Auto Triage
- Collaborators (up to 5000)
- Thank You Detector
- Social Signals
- Solutions Suggester
- Agent Assist Bot
- Canned Response Suggester
- RPA Connectors
- User Authentication (JWT)
- Service Level Monitoring
- Omnichannel Routing
- Speech Enabled IVR
- Voicebot
- Abandoned Call Metrics
All prices are exclusive of applicable taxes
Freshdesk Customer success
Get your customers with effortless omnichannel service
Engage in more meaningful conversations every day, on any channel, with any customer.
Redesign more meaningful conversations and turn service agents into customer champions. Kick-start customer and employee enthusiasm in less than 3 months!
Pricing Plan
Estate
success teams
$79
/ user / month, billed annually
or $95 / user / month, billed monthly
+ Platform $499
or $625 / month, billed monthly
100,000 Emails / month
3 Maintained integrations
- Health Scoring
- Proactive Alerts
- Reporting and Analytics
- Goal and Task Managemen
- Email Campaigns
- Email Triggers
Forest
enterprise
$129
/ user / month
or $150 / user / month, billed monthly
+ Platform $749
or $950 / month, billed monthly
250,000 Emails / month
8 Maintained integrations
- Health Scoring
- Proactive Alerts
- Reporting and Analytics
- Goal and Task Managemen
- Email Campaigns
- Email Triggers
- Account Hierarchy
- Team Performance
- Multiple Products
- Enterprise SLA
Tap into our expertise
Learn how 1218 Global and Freshworks can kick start your Digital Transformation.